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Step 1: Verify Contact Channels (WhatsApp & Email Required)
WhatsApp () *
Telegram Account (Optional 360° Profile)
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Step 2: Biographical Info & Account Password
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Step 3: Document Type & Guided Alignment Scan *
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National ID
2 Sides
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Passport
1 Side
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Driver License
2 Sides
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Student ID
1 or 2 Sides
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Residency
2 Sides
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Document Front (Side 1) *
Align inside guide lines
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Document Back (Side 2) *
Barcode / MRZ / Back
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Step 4: Biometric Liveness Video & Profile Photo *
Hold your ID next to your face and follow the prompts.
To protect your privacy from unauthorized lookup, verify a 6-digit OTP to view your masked email hint (e.g.
l****@*m*.com):
1. What did you lose access to? (Select all that apply)
2. Identity & New Password You Want to Use
3. Preferred Communication Channel for Support Decision *
4. Upload KYC ID Document & Biometric Liveness Check *
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Biometric Liveness Check (Hold ID Next to Your Face) *
Follow the live camera prompts (Look straight, Turn Left, Turn Right, Smile).
Security Question
SMS backup unlocks automatically if WhatsApp, Telegram, and Email do not arrive.
🛡️ New Login Location Detected
We noticed a sign-in from a new IP address (
We noticed a sign-in from a new IP address (
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🛡️ New Security Feature: Instant Login Alerts
Choose your required channel to receive real-time login alerts. If someone signs in without your permission, you can tap Disconnect to block logins for 10 minutes and reset your password.
Choose your required channel to receive real-time login alerts. If someone signs in without your permission, you can tap Disconnect to block logins for 10 minutes and reset your password.
1 active notification channel is required. You can change this anytime in My Account.
🚫 Sessions Disconnected & Login Blocked (10 Mins)
All active sessions have been terminated and new logins are blocked for 10 minutes. Create a new password below using this one-time link:
All active sessions have been terminated and new logins are blocked for 10 minutes. Create a new password below using this one-time link:
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Use Live Camera or Upload File to Align
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